Privacy Policy

Last updated May 27, 2026

At Set In Stone Jewelry LLC ("we," "us," or "our"), accessible from https://setinstonejewelry.co/, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase custom or ready-to-wear lab-grown jewelry, or communicate with us.

1. Information We Collect

We collect information directly from you, automatically when you browse our site, and from third-party services.

  • Personal Details: Name, billing address, shipping address, email address, phone number, and payment information (credit card numbers, payment gateway tokens).
  • Order & Design Data: Details regarding your custom jewelry inquiries, CAD approvals, metal/gemstone preferences, ring sizes, and purchase history.
  • Account Information: Username, password, and account settings if you register on our site.
  • Technical & Usage Data: IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and device identifiers.
  • Marketing Preferences: Communications preferences, newsletter subscriptions, and feedback/review submissions.

2. How We Use Your Information

We use your information to fulfill orders, deliver custom design services, and improve your shopping experience, including to:

  • Process and deliver your custom and standard jewelry orders, including sending CAD proofs, order updates, and shipping tracking.
  • Communicate with you regarding customer service inquiries, custom design consultations, and warranty claims.
  • Securely process payments and prevent fraudulent transactions.
  • Send promotional emails, special offers, and updates (you may opt out at any time).
  • Optimize website performance, user experience, and targeted advertising through analytics.
  • Comply with legal, tax, and regulatory obligations.

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We only share data with trusted service providers who assist in operating our business:

  • Payment Processors: Secure third-party gateways (e.g., Stripe, PayPal, Shopify Payments) to process transactions safely.
  • Fulfillment & Shipping Carriers: Couriers (e.g., FedEx, UPS, USPS) and insurance providers to deliver high-value custom jewelry securely.
  • Design & Manufacturing Partners: Specific CAD designers or gemstone suppliers on a strictly need-to-know basis (limited only to design specifications and shipping details).
  • Marketing & Analytics: Analytics services (e.g., Google Analytics) and marketing tools to analyze site traffic and deliver relevant advertisements.
  • Legal Requirements: When required by law, subpoena, or government regulation, or to protect our legal rights and customer safety.

4. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance navigation, analyze site usage, and support our marketing efforts.

  • Essential Cookies: Necessary for core site functionality, such as keeping items in your shopping cart and account logins.
  • Analytics Cookies: Help us understand how visitors interact with our website so we can improve layout and features.
  • Advertising Cookies: Used to show you relevant advertisements on other platforms based on your browsing history on our site.

You can adjust your browser settings to decline non-essential cookies, though some features of our site may not function properly as a result.

5. Data Security

Because we handle valuable transactions and custom jewelry designs, we implement robust administrative, technical, and physical security measures. This includes SSL (Secure Sockets Layer) encryption for all payment data and restricted access to personal customer records. However, please note that no method of transmission over the internet is 100% secure.

6. Data Retention

We retain your personal information for as long as necessary to fulfill order processing, maintain accurate custom design records for future servicing/warranties, satisfy legal and accounting obligations, and resolve disputes.

7. Your Rights & Choices

Depending on your jurisdiction (e.g., California resident under CCPA, European resident under GDPR), you may have the following rights:

  • Access & Portability: Request a copy of the personal information we hold about you.
  • Correction: Request that we update or correct inaccurate personal data.
  • Deletion: Request that we delete your personal information, subject to legal retention obligations.
  • Opt-Out: Unsubscribe from promotional emails at any time by clicking the "Unsubscribe" link at the bottom of our communications.

To exercise any of these rights, please contact us using the information provided below.

8. Third-Party Links

Our website may contain links to external sites (such as social media pages or gemstone grading labs like IGI or GIA). We are not responsible for the privacy practices or content of these third-party platforms.

9. Children’s Privacy

Our products and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

10. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable legal standards. The updated date at the top of this policy indicates when changes take effect.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please reach out to us:

  • Business Name: Set In Stone Jewelry LLC
  • Email: info@setinstonejewelry.co
  • Phone: (224) 588-6085